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Privacy Policy
Effective Date: March 25, 2026
GoGetzy ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, phone number, email address when you register
- Profile Information: Profile photo, location, service preferences
- Service Requests: Details about services you request or provide
- Communications: Messages exchanged through our platform
- Payment Information: Payment details processed securely through third-party payment processors
1.2 Information Automatically Collected
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App features you use, time spent on the app, interaction patterns
- Location Data: Approximate location to match you with nearby service providers (with your permission)
- Log Data: IP address, access times, browser type, crash reports
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Match service requests with appropriate providers in your area
- Process transactions and send notifications about your service requests
- Communicate with you about your account and our services
- Verify provider credentials and maintain platform safety
- Analyze usage patterns to improve user experience
- Comply with legal obligations and enforce our Terms of Service
- Detect and prevent fraud, abuse, or security issues
3. Information Sharing and Disclosure
3.1 With Service Providers
When you post a service request, relevant details are shared with nearby verified providers so they can respond with quotes.
3.2 With Third-Party Services
- Firebase/Google Cloud: For authentication, database, and cloud services
- Payment Processors: For secure payment processing
- SMS/OTP Services: For phone verification
- Analytics Services: For app performance and usage analytics
3.3 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, safety, or property.
3.4 Business Transfers
If GoGetzy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security audits and updates
- Access controls and monitoring
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
- Access: Request access to your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Opt-out: Disable location services or push notifications
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, contact us at privacy@gogetzy.in
6. Location Data
We collect location data to match you with nearby service providers. You can:
- Enable or disable location services in your device settings
- Choose to manually enter your location
- Opt out of location-based features (though this may limit service functionality)
7. Children's Privacy
GoGetzy is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
8. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data, except where retention is required by law.
9. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of GoGetzy after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
12. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in Kolkata, India.
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